Frequently Asked Service Questions

CDJR Service Department

Q: What services do you offer?

A: We offer oil changes, brake repairs, battery replacements and more! To learn more about our service, visit our service department online or call us.

Q: Can I get my oil changed here?

A: Yes, you can. To get an oil change, schedule a service appointment today!

Q: How can I schedule service?

A: You can schedule a service appointment using our online scheduling tool or calling us directly!

Q: Do you have service specials?

A: Yes, we offer several service specials. Browse these on our website and book a service visit today!

Q: Is the service center open on Sundays?

A: We are closed on Sundays, but open Monday through Saturday. Contact our service team to see how we can help you!

Q: Do you offer a payment plan for car service or parts?

A: We offer service and parts financing! You can start the financing process online or contact us for more information.

Q: Why is my check engine light on?

A: Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it’s important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!

Q: How often should I check my tire pressure?

A: With most new vehicles drivers can check the tire pressure on their dashboard but if you own an older vehicle it’s recommended to check your tires once a month. If you’re looking for a quality set of tires, a tire rotation or any other tire service, please contact our service department.

Q: Can we purchase tires at the dealership?

A: Yes, we have tires for sale. If we don’t have the tires you need in stock, then we can also order and install them for you!

Q: May I bring any vehicle in for service?

A: We service all makes and models. In addition to servicing on-brand vehicles, we also service all non-brands to meet our customer needs.

Q: Why should I service my vehicle at a dealership?

A: When you service your vehicle at a dealership it’ll be taken care of by a factory-trained technician who knows their way around your vehicle’s specific make and model. It is also the best way to ensure that your vehicle will receive genuine OEM parts! Plus, if you have a warranty on your car, the service will be covered! Call our service center to learn more and book your appointment today.

Q: How often should I replace windshield wiper blades?

A: The quick answer is once or twice a year. However, different factors can affect your wiper blades, like strong winds, heavy rain, debris, and even sun exposure. If you think you need your wiper blades replaced, stop by our service center and we’ll gladly replace them for you.

Q: How can I prepare my car for winter?

A: There are many ways you can prepare your car for winter! First, you should have your tires, battery, and brakes inspected so you can drive safely on snowy or icy roads. It is also important to replace your washer fluid and engine antifreeze to prevent any freezing inside your vehicle. In a worst case scenario, it’s also important to keep a roadside safety kit in your car! For more information or help with these services, contact our team today.

Q: Can you help me with my car’s recall?

A: Yes, absolutely. To see if your vehicle has a recall, you can use our online tool. You can then contact our team to schedule a service appointment to see how we can help.

Q: Do you offer loaner cars when my car is getting serviced?

A: Yes, we offer complimentary loaner vehicles to any customer who purchased their vehicle here at our dealership! You can learn more in our Service Loaner Policy or contacting us directly.

Q: How often should I have my tires rotated?

A: Generally, tire rotations are recommended every 3,000 miles to 6,000 miles. In many cases, a car will be due for a tire rotation and oil change at the same time, so many drivers have both services completed in a single appointment. Contact our service department to schedule a tire rotation today!

Q: Can I order parts here?

A: Yes, you can order parts online! You can also schedule a service appointment so we can install that part onto your vehicle for you.

Q: Can you provide a detailed estimate before performing any work on my car?

A: Yes, we can provide a detailed estimate of any work that needs to be done and the associated costs. Contact our team today!

Q: How do I know if my car’s suspension needs repair?

A: If your car’s suspension needs to be repaired you may notice signs such as a bumpy or rough ride, excessive bouncing, or uneven tire wear. Contact us to schedule a service appointment!

Q: How do I know if my car needs a tune-up?

A: If your car is running poorly, experiencing a decrease in fuel efficiency, or stalling frequently, it may be time for a tune-up.

Q: How long will it take to service my car?

A: The length of time it takes to service your car can vary depending on the type of service needed. Contact our team today and we’ll give you an estimated timeframe!

Q: Can I get my car washed and detailed here?

A: Absolutely! If you’re looking to get your car washed and/or detailed, schedule an appointment with our service team.

Q: Can I schedule an appointment to get my headlight replaced?

A: Yes, our service technicians can get your headlights replaced for you! Schedule your appointment by using our online scheduling form or contacting us directly.

Q: Why do I need to check my tire tread regularly?

A: The depth of your tire tread can determine when it’s time to replace your tires. Having low treads could be dangerous and result in a flat tire, hydroplaning, or even an accident. If you think you might have low tire treads, please schedule a service appointment with us so we can inspect them.

Q: How long does it take for an electric vehicle to charge?

A: The charging time for an electric vehicle can depend on several factors including: maximum power output of the charging site, battery temperature, battery charge state, and more. However, if you’re seeing issues with battery charging, please contact our service team and we’d be more than happy to help you.

Q: Do you offer any warranties?

A: We offer the Mopar Extended Warranty. The Mopar® Vehicle Protection 2 Year Maximum CareSM extends major mechanical coverage beyond the 3 Year/36,000 Mile Basic Limited Warranty. Contact us for more information and to see if your vehicle is eligible.

Q: My car’s audio system has issues with sound quality. Can you diagnose and fix audio-related problems?

A: Yes, our technicians are skilled in diagnosing and repairing audio system issues. Schedule a service appointment so our team can help!

Q: How often should I have my vehicle’s air filter replaced?

A: Your vehicle’s owner’s manual will provide recommendations on when to have your air filter replaced, but our service team can also provide you with information on recommended replacement intervals based on your vehicle make and model.

Q: How long does a typical service appointment take?

A: The length of a service appointment can vary depending on the type of service being performed, but our service team can provide you with an estimated time frame based on your individual needs.


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