Marino Wins JD Power’s Customer First Award


Marino Chrysler Jeep Dodge Ram is dedicated to supporting drivers all over the Chicago, Skokie, Park Ridge, and Forest Park areas when it comes to satisfying their various automotive needs. As a result of this firm commitment, our team has earned the JD Power Customer First Award. While we are proud of this accomplishment, we want our customers to know that we will continue to be devoted to assisting them throughout the car-buying journey and beyond.

Customer First Award

Car Buying Customer First Award

About the Customer First Award

Between the years of 2018 and 2020, only 33 winners received this award. Not only were there only 945 out of 2,984 dealerships that were nationally certified in 2020, that year also saw only 109 dealers certified in the Midwest out of 331. We are honored to be one of the few dealerships to have received the Customer First Award.

In order to be designated as a winner of this coveted title, dealerships have to earn the following five certifications:

Customer Treatment Certification. A dealership is awarded the Customer Treatment Certification when it has achieved the highest levels of customer-oriented sales and service targets.

Employee Engagement Certification. When a dealership has reached full employee engagement, its employees share a unified voice in order to promote a culture that is driven by the customer.

Process Certification. The Process Certification is the result of a dealership successfully demonstrating processes that support excellence in customer handling.

Training Certification. This certification is awarded to a dealership when its employees have attained the highest level of certified training required by FCA.

Facility Certification. Finally, the Facility Certification means that a dealership successfully provides its customers with a clean, comfortable environment.

Find Your Next Car on Our Lot

Whether you’re on the hunt for a sleek sedan, a durable pickup truck, a sporty coupe, a versatile SUV, or an accommodating van, we’re confident that you will be able to find what you’re looking for here. We are fully stocked with such standouts as the Jeep Grand Cherokee, the Chrysler Pacifica, the Dodge Challenger, and the Ram 1500.

While you’re busy perusing the possibilities, you will be accompanied by one of our friendly sales associates. They will take the time to demonstrate any features that you would like to know more about, answer questions, and join you on the road when it’s time to take those top prospects for a spin.

Marino Wins JD Power’s Customer First Award

Come in and See Us Today

Are you a driver in Park Ridge, Chicago, Forest Park, or Skokie who is in the market for your next motor vehicle? If so, the team here at Marino Chrysler Jeep Dodge Ram would like to help. You can count on us to be equipped with useful resources as well as accommodating personnel throughout each step of the process. We will put all of this to work to make sure you have everything you need to enjoy a memorable car-buying experience from start to finish.

If you would like to get started, all you have to do is pay us a visit or contact us. We will be happy to set you up with a test drive that fits in with your schedule.

Contact Us

We would love to hear from you! Please fill out this form and we will get in touch with you shortly.
  • This field is for validation purposes and should be left unchanged.
Saved Vehicles


You don't have any saved vehicles!

Look for this link on your favorites:


Once you've saved some vehicles, you can view them here at any time.

Contact Us


Call Now

5133 W Irving Park Rd • Chicago, IL 60641

Get Directions

Today's Hours:

Sales: Closed

Service: Closed

  • No Charge Worry-Free Maintenance
  • Confidence with Vehicle Protection
  • Dedicated 24/7 Owner Support
  • VIP Access to Jeep Brand Events
  • No Charge Worry-Free Maintenance
  • Confidence with Vehicle Protection
  • Dedicated 24/7 Owner Support
  • VIP Access to Ram Brand Events
Marino Chrysler Jeep Dodge Ram 41.953323, -87.756203.