Marino Chrysler Jeep Dodge Ram is dedicated to supporting drivers all over the Chicago, Skokie, Park Ridge, and Forest Park areas when it comes to satisfying their various automotive needs. As a result of this firm commitment, our team has earned the JD Power Customer First Award. While we are proud of this accomplishment, we want our customers to know that we will continue to be devoted to assisting them throughout the car-buying journey and beyond.
Between the years of 2018 and 2020, only 33 winners received this award. Not only were there only 945 out of 2,984 dealerships that were nationally certified in 2020, that year also saw only 109 dealers certified in the Midwest out of 331. We are honored to be one of the few dealerships to have received the Customer First Award.
Only 33 out of almost 3,000 dealerships won the JD Power Award for customer first certification 3 years in a row in 2018, 2019, and 2020 and we are proud to be one of those dealers in that top 10%
In order to be designated as a winner of this coveted title, dealerships have to earn the following five certifications:
Customer Treatment Certification. A dealership is awarded the Customer Treatment Certification when it has achieved the highest levels of customer-oriented sales and service targets.
Employee Engagement Certification. When a dealership has reached full employee engagement, its employees share a unified voice in order to promote a culture that is driven by the customer.
Process Certification. The Process Certification is the result of a dealership successfully demonstrating processes that support excellence in customer handling.
Training Certification. This certification is awarded to a dealership when its employees have attained the highest level of certified training required by FCA.
Facility Certification. Finally, the Facility Certification means that a dealership successfully provides its customers with a clean, comfortable environment.
Whether you’re on the hunt for a sleek sedan, a durable pickup truck, a sporty coupe, a versatile SUV, or an accommodating van, we’re confident that you will be able to find what you’re looking for here. We are fully stocked with such standouts as the Jeep Grand Cherokee, the Chrysler Pacifica, the Dodge Challenger, and the Ram 1500.
While you’re busy perusing the possibilities, you will be accompanied by one of our friendly sales associates. They will take the time to demonstrate any features that you would like to know more about, answer questions, and join you on the road when it’s time to take those top prospects for a spin.
Are you a driver in Park Ridge, Chicago, Forest Park, or Skokie who is in the market for your next motor vehicle? If so, the team here at Marino Chrysler Jeep Dodge Ram would like to help. You can count on us to be equipped with useful resources as well as accommodating personnel throughout each step of the process. We will put all of this to work to make sure you have everything you need to enjoy a memorable car-buying experience from start to finish.
If you would like to get started, all you have to do is pay us a visit or contact us. We will be happy to set you up with a test drive that fits in with your schedule.